> ## Documentation Index
> Fetch the complete documentation index at: https://agents.concierca.ch/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge

> The company knowledge base: entries, categories, importance, and visibility.

Knowledge is your company's shared, timeless know-how: facts, guides, strategy, SOPs, and reference material. Agents read it automatically — high-importance entries are injected into every conversation and run, and agents can be pinned to specific entries.

**Where:** Sidebar › Knowledge › **Knowledge**. The **Strategy** and **SOP** entries in the Company section are the same knowledge base filtered to those categories.

## The Knowledge view

Knowledge renders as a standard table view (all the controls in [Data Views](/guide/data-views) apply: search, filter pills, category tabs, columns, CSV export). Entries are sorted by **importance** by default. What you see follows your active department and each entry's visibility scope.

## Anatomy of a knowledge entry

| Field          | Meaning                                                                                            |
| -------------- | -------------------------------------------------------------------------------------------------- |
| **Title**      | Short name (max 120 characters)                                                                    |
| **Intro**      | 1–2 sentence summary (max 400 characters) — this is what search and recall match against           |
| **Body**       | The full content, in Markdown                                                                      |
| **Category**   | One of your company's knowledge categories (e.g. strategy, sop) — managed by admins under Settings |
| **Scope**      | Who sees it: personal, a department, or company-wide                                               |
| **Importance** | 0–10. Entries at 8+ are auto-injected into chats and agent runs ("always-load")                    |
| **Tags**       | Up to 5, for filtering                                                                             |

## Creating knowledge

* **In Chat:** type `/learn` followed by your text, click **Save as Knowledge** under any assistant reply, or use **+ New entry** in the context picker. A confirm card lets you adjust every field before saving, and warns if a similar entry already exists.
* **In the view:** the **Add** button opens the same field layout as the record detail.
* **By agents:** agents with the *Save Knowledge* permission can write entries; agents can also maintain a **living knowledge document** as their output target (see [Agents](/guide/agents)), and the nightly self-learning sweep can propose new entries for admin approval (see [Skills & SOPs](/guide/skills-sops)).

## Editing and history

Click an entry to open its detail popup. Edit fields and **Save changes**. On history-enabled views the **History** tab shows every saved version with a field-level diff and per-version **Restore**.

## How agents use knowledge

1. **Always-load:** entries with importance ≥ 8 in your scope are injected automatically — the context meter in Chat shows exactly which ones.
2. **Pinned:** an agent can be pinned to specific entries it always reads (Agents › Skills & Tools › Memory & Knowledge).
3. **On demand:** agents and chat search knowledge with recall tools; `/recall` in Chat shows you the same results.

## Permissions

Everyone can read entries in their scope and create entries. Category management is admin-only. Agents never see more than their owner's scope allows.