Orders

What it is

E-commerce orders with status tracking. One row per order, sourced from your shop system (Shopify in the standard setup — external_id is the Shopify Order gid). Orders carry payment state (financial_status), shipping state (fulfillment_status), totals, and full billing/shipping address blocks. Line-level detail lives in Order Line Items, linked via order_external_id. Orders are the raw material for the demand and retention analytics: Product Demand, Weekly Sales, and Customer Reorder Due are all computed from them. A sale counts when financial_status is not refunded/expired/voided, and it counts on placed_at — never on the sync date.

How it gets data

Ingest-enabled — external systems push rows through the Ingest API:

POST /api/ingest/orders
Authorization: Bearer pk_...
Content-Type: application/json

One JSON record per request. Only registered columns are accepted; unknown fields are dropped.
Idempotent upsert on (tenant_id, external_id) — re-sending the same external_id updates the row, never duplicates it.
tenant_id / workspace_id come from the API key context, never from the body.
A ready-made Make.com flow template for Shopify → orders is downloadable in Settings → Data Sources.

Minimal example payload:

{
  "external_id": "gid://shopify/Order/5678901234",
  "order_name": "#1001",
  "total": 249.90,
  "currency": "EUR",
  "financial_status": "PAID",
  "fulfillment_status": "UNFULFILLED",
  "customer_external_id": "gid://shopify/Customer/111",
  "customer_email": "anna@example.com",
  "placed_at": "2026-08-01T10:00:00Z",
  "shop_source": "my-shop"
}

Demand analytics filter on financial_status (refunded/expired/voided orders don’t count as sales) and date on placed_at — send both. The legacy status column is no longer populated by modern Shopify syncs; keep sending fulfillment updates so paid-but-unshipped tracking stays accurate.

Fields

Identity & status

Field	Label	Type	Writable	Description
`external_id`	Order ID	text	ingest	Source order id (Shopify Order gid) — the upsert key. Required
`order_name`	Order Name	text	ingest	Human-readable order number as shown in the shop (e.g. `#1001`)
`status`	Status	status	ingest	Legacy combined status. Modern syncs leave it NULL and use `financial_status` / `fulfillment_status` instead
`financial_status`	Financial Status	text	ingest	Payment state from the shop: `PAID`, `PENDING`, `PARTIALLY_REFUNDED`, `REFUNDED`, `EXPIRED`, `VOIDED`. The sales filter for all demand analytics
`fulfillment_status`	Fulfillment Status	text	ingest	Shipping state: `UNFULFILLED`, `ON_HOLD`, `PARTIALLY_FULFILLED`, `FULFILLED`. Drives the paid-but-unshipped (`quantity_committed`) calculation
`confirmed`	Confirmed	boolean	ingest	Whether the shop has confirmed the order
`fully_paid`	Fully Paid	boolean	ingest	Whether the order is fully paid, as reported by the shop
`confirmation_number`	Confirmation Number	text	ingest	Shop confirmation code shown to the customer
`po_number`	Po Number	text	ingest	Buyer’s purchase-order number, when given at checkout (B2B)
`legacy_resource_id`	Legacy Resource Id	text	ingest	Shopify numeric order id (`legacyResourceId`) — useful for joining with exports that don’t use gids
`status_page_url`	Status Page Url	text	ingest	Link to the customer-facing order-status page
`updated_at`	Updated At	text	ingest	Last update time reported by the source system

Money & customer

Field	Label	Type	Writable	Description
`total`	Total	currency	ingest	Order total in `currency`. Required
`currency`	Currency	text	ingest	ISO currency code of the order
`customer_external_id`	Customer	text	ingest	Source customer id — joins to `customers.external_id` and powers the reorder analytics
`customer_email`	Customer Email	text	ingest	Customer email at order time (fallback join key when no customer id is available)
`placed_at`	Placed At	datetime	ingest	When the order was placed. The date every sales calculation uses. Required
`note`	Note	text	ingest	Free-text order note from the shop
`tags`	Tags	json	ingest	Order tags from the source (array)
`shop_source`	Shop Source	text	ingest	Which Shopify store / shop this order originated from — kept for per-store drill-down when several shops feed one workspace
`metadata`	Metadata	json	ingest	Raw source fields that don’t map to a column — kept so nothing from the source payload is lost

Shipping address

Field	Label	Type	Writable	Description
`shipping_name`	Shipping Name	text	ingest	Ship-to full name
`shipping_first_name`	Shipping First Name	text	ingest	Ship-to first name
`shipping_last_name`	Shipping Last Name	text	ingest	Ship-to last name
`shipping_phone`	Shipping Phone	text	ingest	Ship-to phone number
`shipping_company`	Shipping Company	text	ingest	Ship-to company, when B2B
`shipping_address1`	Shipping Address1	text	ingest	Ship-to street address, line 1
`shipping_address2`	Shipping Address2	text	ingest	Ship-to street address, line 2 (apartment, suite)
`shipping_city`	Shipping City	text	ingest	Ship-to city
`shipping_province`	Shipping Province	text	ingest	Ship-to state/province name
`shipping_province_code`	Shipping Province Code	text	ingest	Ship-to state/province ISO code
`shipping_zip`	Shipping Zip	text	ingest	Ship-to postal code
`shipping_country`	Shipping Country	text	ingest	Ship-to country name
`shipping_country_code`	Shipping Country Code	text	ingest	Ship-to country ISO code
`shipping_carrier`	Shipping Carrier	text	ingest	Carrier chosen for the shipment

Billing address

Field	Label	Type	Writable	Description
`billing_matches_shipping`	Billing Matches Shipping	boolean	ingest	True when the billing address equals the shipping address
`billing_name`	Billing Name	text	ingest	Bill-to full name
`billing_first_name`	Billing First Name	text	ingest	Bill-to first name
`billing_last_name`	Billing Last Name	text	ingest	Bill-to last name
`billing_phone`	Billing Phone	text	ingest	Bill-to phone number
`billing_company`	Billing Company	text	ingest	Bill-to company, when B2B
`billing_address1`	Billing Address1	text	ingest	Bill-to street address, line 1
`billing_address2`	Billing Address2	text	ingest	Bill-to street address, line 2
`billing_city`	Billing City	text	ingest	Bill-to city
`billing_province`	Billing Province	text	ingest	Bill-to state/province name
`billing_province_code`	Billing Province Code	text	ingest	Bill-to state/province ISO code
`billing_zip`	Billing Zip	text	ingest	Bill-to postal code
`billing_country`	Billing Country	text	ingest	Bill-to country name
`billing_country_code`	Billing Country Code	text	ingest	Bill-to country ISO code

“ingest” = populated through the ingest endpoint; read-only in the app and over MCP row writes. metadata is accepted on ingest but not surfaced as a default table column.

Like every workspace table, orders also carry the system columns id (internal row id), tenant_id, workspace_id (tenant isolation — stamped from the API key), and created_at (row creation). Never send them; they are managed automatically.

Query it

{
  "method": "tools/call",
  "params": {
    "name": "data_query",
    "arguments": {
      "view_slug": "orders",
      "filters": { "financial_status": "PAID", "fulfillment_status": "UNFULFILLED" },
      "select_fields": ["order_name", "total", "currency", "customer_email", "placed_at"],
      "sort_by": "placed_at",
      "limit": 50
    }
  }
}

Getting Started

Resources

Sales & Commerce

Procurement

Marketing & Outreach

Governance

What it is

How it gets data

Fields

Identity & status

Money & customer

Shipping address

Billing address

Query it

​What it is

​How it gets data

​Fields

​Identity & status

​Money & customer

​Shipping address

​Billing address

​Query it

What it is

How it gets data

Fields

Identity & status

Money & customer

Shipping address

Billing address

Query it