Support Tickets

What it is

Customer support tickets, one row each. Each ticket carries its subject, the customer it is from, its status and priority, the channel it arrived on, when it was opened and resolved on the source system, and who it is assigned to. It is the support-side view of customer contact — what people are asking for and how quickly it gets resolved.

How it gets data

Populated by support agents and connectors (e.g. your helpdesk integration); not part of the standard onboarding catalog. Each row carries an external_id dedup key, so re-syncing the same ticket updates the row instead of duplicating it. Available to query once your workspace runs the relevant agents.

Fields

Field	Type	Description
`external_id`	text	Source ticket id — the dedup/upsert key
`subject`	text	Ticket subject
`customer`	text	Customer the ticket is from
`status`	text	Ticket status (e.g. open, pending, resolved)
`priority`	text	Priority (e.g. low, normal, high, urgent)
`channel`	text	Where the ticket came in (e.g. email, chat, phone)
`created_at_ext`	datetime	When the ticket was opened, per the source system
`resolved_at`	datetime	When the ticket was resolved
`assignee`	text	Who the ticket is assigned to

Also carries the system columns id, tenant_id, workspace_id (tenant isolation), created_at, and updated_at. They are managed automatically — note created_at_ext (source open time) is distinct from created_at (row creation).

Query it

{
  "method": "tools/call",
  "params": {
    "name": "data_query",
    "arguments": {
      "view_slug": "support_tickets",
      "filters": { "status": "open" },
      "select_fields": ["subject", "customer", "priority", "channel", "created_at_ext", "assignee"],
      "sort_by": "created_at_ext",
      "limit": 50
    }
  }
}

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What it is

How it gets data

Fields

Query it

​What it is

​How it gets data

​Fields

​Query it

What it is

How it gets data

Fields

Query it